Very poor server and support

Dont let anyone lie to you, Afrihost is not what people think. I have a 50 MBPS upgrade to 100MBPS, for months now it have never recahed even 40, i cannot even stream DSTV app. the worst of it when you call them, they just tell you restart router, or you must look for a laptop and connect with a LAN cable and give them result. So my question is, if you dont have a laptop or does not know how to do it, what will happen?