Very poor helpdesk experience and data balance ALWAYS unavailable

After being switched without option to a Telkom based product, I can now no longer see what my bandwidth balance is (always says "unavailable"). The only way I can find out is via the helpdesk which is having a 40min turnaround on the Whatsapp chat and even then it usually takes about 3 attempts to get it.

The help desk experience is extremely poor.

It is immensely frustrating and makes it impossible to manage bandwidth and top ups.

Generally internet works fine and speed is ok.