Very Poor Customer Support.

I used to be a big fan of Afrihost, so much so that I decided to switch from Telkom fibre, which happened to give excellent service, to Afrihost.

I wish I could reverse my decision. After my fibre line was installed by Afrihost, the Frogfoot team left the site without putting back all the paving that they took out. Cement is broken and not restored as promised. They said they would come back the next day to finish and activate the line. Its been 2 weeks and they completely disappeared.

I've been trying fornthe last 2 weeks to get hold of Afrihost. Their online char is ALWAYS offline. Their whatsapp chat responds after 5 hours with an attitude. Their office number has endless queues (30min plus). I left about 4 Call me back requests during the day, after which I get an sms promising that they'll phone me back within a given timeslot. Then at night after 8pm they finally phone me. I spoke to two consultants on seperate occasions, detailing the problem. They both promised to phone me back the next day with feedback. It didn't happen. I sent 2 emails to customer support. No Reply.

Not sure what to do next. Hopefully I get a reply here.

If you are considering to take a contract with Afrihost...think twice. They use to be great with excellent service. But I think they are saving money on customer support.