Very poor customer service

<p>Yesterday (29 May 2017) we had server space and email problems. We had to notify Afrihost of this as we were experiencing email problems. We contacted Afrihost client service numerous times during the day which they assured us the problem is on their side and will be rectified asap. The email issues were still not rectified and we contacted Afrihost again. We spoke to a Blessing and Ria Moshtwa. We were told by them that we are not able to retrieve any of our emails that was sent to us and bounced back. We waited on the line for more than 25 minutes to speak to a manager. I spoke to Ria Moshtwa, who is a supervisor and is unable to provide a solution. She was rude and put the phone down on us whilst we were talking to her. Please explain how is it that we have a service provider who is paid to provide space for our server, fails to do this, we have to alert them and then have a response that if emails bounces back they can not be retrieved or accessed and we have to ask the people who sent the hundreds of emails to us to resend it?</p>