Very dissapointed in Afrihost

I ordered a Fixed Wireless Route on the 2nd of November. After a very unhelpful experience with Digital Planet their delivery company it was finally delivered on the 6th of December. The router refused to connect to Rains network despite testing in multiple Rain covered locations during and after the 48 hour registration period. I have scanned for the network manually and still it won't connect. I have been at my own expense on the phone with Afrihost every since delivery and still this has not been resolved. Today I was told a new sim card will be sent but it most likely will not arrive by Friday when I am leaving for holiday or at all even. Your contact centre staff were always very kind and eager to help however it seems that between Internet Solutions and your escalation mechanisms nothing actually gets done about these serious problems. I am very dissapointed in Afrihost as it has been highly recommended to me which when the Rain deal came around is why I chose Afrihost. If I had known it was going to be this stressful and consuming of my time I would have never even bothered to place the order in the first place. It seems your customer service is only mediocre at best and not exceptional as you as a company and others have led me to believe. There seems to be a lack of any will to fix what is your problem Afrihost.