Very Disappointing Service!!!

I haven't had any internet connectivity since the 23rd of November. I've spoken to over a dozen Afrihost consultants who, unfortunately were unable to resolve my issue. I've heard multiple explanations and promises by consultants assuring me that my query has been escalated, only to call back again and be told that my query will be escalated. I've been extremely patient, even after having to explain my problem time and time again, sometimes even twice to a consultant that I have already spoken too. I've been put on hold for hours, only to be told that the supervisor is too busy to attend to my query, as he has more pressing queries to deal with. Afrihost has left me exhausted and I have lost all faith in this company. I have emailed the Manager, who is yet to respond. I've waited 48hrs, 72hrs... I've done everything that I was told to do... And here I am, a month later with still no internet... Afrihost I am deeply disappointed in you... Your service from a management side is disgraceful...More than a month later and still no internet