Very disappointing interaction of 48 minutes to get the phone put down on me left with unanswered questions

Today I had the most absurd 48 minute call with Afrihost. The consultant Vutomi N could not provide me with an explanation of why I have some functionality on one domain and not on another. This was after he provided me with incorrect details on who the main Whois contact details are. And only after querying him on it he checked with the manager and then the story changed. I was being super patient and trying to be very polite and asked multiple times to explain to me how it works and apologizing that I am not understanding what he is saying and after him getting irritated with me because I keep on asking to explain it to me again, he put the phone down on me. I believe he did not have the answers and were not willing to admit that he does not know.

I am seriously disappointed with this organisation which I have multiple domains, and a fiber line with them. I am seriously thinking of moving all my products to alternatives.

Afrihost, I think you need to up-s**** your agents and teach them proper call center etiquette, I as a paying customer have the right to get the details of the service that I purchased.

Very disappointing.