Very disappointed with the service

I registered for fibre on the 28th of August 2023, I received a call from Vumatel and they advised they need access to the property to investigate. on the 30th someone came to the property to check and advised they will send a team for installation, today is the 6th of September and no installation has been done and no one has called to make an appointment for installation I am very disappointed with the process and how long it takes to get fibre set up in your home especially since I work from home and need to have internet in order for me to work.