Very disappointed by Afrihost Accounts Poor Service

My Account is A ********** 5

I moved houses in April and i was using Afrihost as my internet provider for over 2 years now.And i had a problem with my ADSL line with Telkom for there were cables missing of which i stayed 2 months without ADSL. So as i was using Afrihost as my internet provider i asked them if is there an alternative that i can use while i wait for Telkom to install the ADSL. I was advised by their support to use LTE of which i signed up for it over the phone and they advised me that i can cancel anytime once my ADLS has been restored.

Two months later Telkom fixed my adsl line and i was back online with ADSL of which i called Afrihost support to cancel the LTE and i asked them if there is anything i should be aware of in terms of the conditions they said NO. Now the accounts wants me to pay R999 because i cancelled my LTE before the 6 months grace period of which i did ask when i cancelled it and they said everything is ok, i wont pay any extra charges and im sure they have all the recordings to prove that.

The problem is i do want to pay the R999 but i do not have the full amount i requested an installment payment and they are refusing saying they do not accept it i must pay it in full. I would have not cancelled it if i was advised of the amount of R999. i want to pay the R999 in installments and any business would accept it and it was the fault of their staff who did not advise me when i asked them. Now they want to suspend my ADSL of which i pay monthly and on time. Very Poor Service