Very Disappointed and Highly Irritated.

I am Very disappointed with service I have been receiving. My router blew on the 11/03/22 due to load shedding. I contacted Afrihost WhatsApp chat on the 12/03/22 and was advised a call was logged for the router to be collected by the Monday 14/03. On Tues 15/03 I did a follow up call and was advised I should have logged the call myself for the collection of the router, which I did the same day. On Wed 16/03 at 09h09am the router was collected. I again had to do a follow up on Thurs 17/03 to confirm the Router was received by the warehouse for Assessment ( a confirmation of receipt was not received), where it was confirmed that the warehouse has received the Router and Assessment can be done. As per Client Zone, Assessment started 15/03, which doesnt make sense because I was advised today that the warehouse says the router was only received on the 17/03. I followed up twice on 22/03 , only to be advised that it was long weekend and that feedback will only be received at the end of the week. Enough time has been granted for assessment to take place, 3 days to be exact and I still have to do my own follow ups which is not fare and very unprofessional. The Consultants have been amazing and gave me all the information I need, but Im running out of patience and need the router fixed and back or a replacement as soon as possible. I am now paying for a service that I am not using and my productivity has been low because I do not have any wifi and no back up router ( I work from home) . I need someone from the complaints department to contact me URGENTLY!!!!!!!!!!!!... I cannot wait till the end of the week for feedback!!