Very diplomatic and professional service

I'm well aware that Afrihost is experiencing network problems due to them upgrading their system. However this wasn't the reason for my complaint on 05/08/2015. <br> <br> My complaint was about the billing that went through my account on 04/08/15, due to my line with Telkom being down since midday 160715 and only sorted out on 310715. The temporary solution in my previous report worked like a dream until I tried to get my account going on 03/08/15. On the 05/08/15, I noticed that a major fiasco had been made with my billing and I sent an irate message through the control panel support system. Nomusa S rep**** to me and I kept her occupied for a couple of days until today, when I personally closed the ticket.<br> <br> I personally want to send kudos to her for her patience, and professionalism whilst handling my query. <br> <br>