Very bad stay away

I am writing to express my severe disappointment with the service I have received from Afrohost. My experience has been marked by multiple instances of misinformation that have led to significant frustration and unfair charges on my account. The first issue arose when I was provided with an outdated list of compatible routers. After purchasing a router based on this list, I was informed that it was no longer supported. This oversight on the company's part caused me a great deal of inconvenience and an unnecessary expense. To resolve this, a representative offered me a R4000 credit to purchase a new router directly from them. I was explicitly told that this was a non-repayable credit and that the amount would only be charged if I canceled my service within six months. Furthermore, I was assured that my monthly Wi-Fi fees would be covered by this credit. Despite these clear assurances, I am now being told that I owe money. This directly contradicts the terms of the agreement made with your representative. It is unacceptable that I am being held responsible for charges that are a direct result of the company's internal errors and the misinformation provided by its staff. I urge potential customers to be cautious and to get any offers or agreements in writing. This experience has been extremely disappointing, and I believe Afrohost needs to take responsibility for its mistakes and resolve these issues fairly.