Very bad service from Afrihost and Vuma

My Fibre service was disconnected erroneously and I am told that my account was migrated from Supersonic to Webafrica. I have never been with any other ISP but Afrihost for all these years. My service was disconnected on the 15th March and have been following up with Afrihost almost every day without a resolution to this problem. For 13 days now I am still without Fibre connection. Every time I follow up, I am told the issue has been escalated with Vuma for manual activation and I must send my proof of address. I am painfully inconvenienced by this lack of urgency and disservice from Afrihost. I rely on my Fibre service to get my work done. I now have to buy data every day which is costing me a fortune to do my work. This is so frustrating..