Very bad service

Would prefer to give them a -1. I'm at a loss for words. I moved at the end of October and have been having trouble connecting my WiFi at the new address. I've been calling Afrihost every day for the past 2 weeks to try to resolve this. Every time I'm put on hold so the consultant can catch-up on what's going on with my account. Every day, a new consultant arrives with a new story and a "we are sorry," but nothing gets done!! They promise to provide feedback, but nothing happens, and so on, and so on.