Very bad service

Good day

I hope you are well, I am not well at all.

I am currently owing an amount of +/-r1500, due to non payment and I have been a good customer with Afrihost for more than a year, I called in today and was placed through 4 agents and I once did say that due to Covid I am having a struggle to make payments. Guess what happened today after me being so loyal requesting for this payment arrangement, I get told that its not possible and should make payment immediately. its so funny how people can be loyal and when things go west the company does not want to here a word or anything. I last spoke to a guy in retentions at one point and expressed how I felt when I was suspended for owing R50 and still the agent told me my line wont be opened at all.

today I was asking to make a payment arrangement for an amount of R1500 at the end of the month, and was told no sorry, this is how companies loose clients due to untrust in there clients and I have cancelled my subscription due to this type of behaviour from Afrihost, I would never recommend you guys to anyone cause of the type of mannerism that you treat your customers when they need help from you and when you ask to speak to a manager, you get passed from pillar to post.

shame what a loosy service you guys have, I regret even referring my friends and family to you guys and in the future they would have a similar problem and you guys would not be able to assist.

Regards

Sinethemba contact number *** ID number ***