Very bad service

Afrihist has turned off our internet for no reason. They claim we moved our mobile router and say it has been disconnected due to taking it out of range. We did not do this. There is no one returning our calls, whatsapps or request fir help logged on their system. This is the worst service provider and there is no one helping us after contacting afrihost on all plat forms. We feel so helpless. There are no penalties for them but we payed for everything and now we have nothing to show for it. We work from home! If we dont make an income we cannot pay you Afrihost!!! You are shooting us and yourself in the foot! This is pathetic! No responsibility from afrihist! No apology. What if we loose our clients and job for that matter?! Who is to blame then!!!!!??