Verification of bank details

They have taken over a week to verify my bank account with their silly little “R1” they pay into your account to verify it. The reference sent to me with the payment will not verify with the online client zone.

Phoned in and I have spoken to 4 (FOUR) different people to explain that it doesn’t correspond. Got asked to send my latest bank statement to their security team and they would then verify it that way.

Get an email response to say that my bank account number doesn’t correspond cause their employee read FNB South Africa’s VAT NUMBER instead of my bank account number!!!!

Politely corrected them and stated that they needed to look at where it says “bank account number” (big sigh), and then apparently it was sorted.

Have now received at least 6/7 emails sometimes twice a day asking me to verify my account.

First of the month comes and they happily debit my account with R249 for the delivery of the router, but still cannot verify my account.

Phoned through to the support team yesterday to speak to a guy called Lunga who said he had received my bank statement and all was good and my account was verified.

This morning I get another email stating I need to verify my bank account details.

Have now spent 40mins on the phone again this morning explaining everything again.

Finally, an employee named Kelso app**** his mind. He was very patient and understanding and helpful. He looked at another way I could try to verify and we managed to find the VC code on the debit if the router delivery fee.

Not a great start to a new internet provider relationship. Just be aware.