Utterly Unacceptable: Three Days Without Internet and Zero Accountability

We are now on Day 3 without internet. Case No: ***9

What began as an area-wide outage has inexplicably been reclassified as a property-specific issue. Despite numerous calls and a technician visit, the case was never properly updated and was arbitrarily closed—without our knowledge, consent, or any resolution. After further calls, the case was reopened, yet still incorrectly labeled as an area outage rather than an issue isolated to our property.

The sheer incompetence on display is infuriating. The service provider blames their supplier, the supplier deflects responsibility back—and the customer is left stuck in the middle, paying for a service that doesn’t exist and getting no answers.

This has been the worst service experience we’ve ever had. We are now actively seeking an alternative provider, as it's painfully clear this one is incapable of even the most basic delivery or support.