Utterly poor service

I am extremely upset that my Internet has been cut again, due to a technical or account debit order problem on afrihost and/or vumatel's side.

At this point no one wants to take accountability, or responsibility for the issue. I have been back and forth between vumatel and afrihost, each saying its the other service providers problem.

Last month I was not debited, my Internet was cut without notice, and when I realised what had happened I attempted to make a manual payment to correct the matter. I however paid into the incorrect afrihost account and was reimbursed, and sat without Internet for 3 weeks.

I also had some person by the name of Nelishan Govender insult me further by suggesting I didn't have money in my account, and that me not having money in my account was more likely the problem than Afrihost having a debit order problem.

This month the same thing has happened. I emailed on the 4th to ask why my account had not been debited, and warned about it happening last month too. I also noticed my Internet connection said no Internet for a day, then came back on for 2 days, then went off again.

I once again called both vumatel and afrihost to ask why they had not debited my account, and to ask why my Internet connection was suspended.

The response via email was that the account was in order. Now I have to hear from Sinhle that my Internet will only be switched back on 24hours after the manual debit order has been completed from their side. In the mean time I have been without Internet all weekend, even though the fault was not but, but a technical error on their side. They refused to switch my Internet connection back on until the debit order has been completed. My name was added to a list of people whom they also need to still manually debit, and I am left waiting.

I am extremely unhappy about this and would never suggest anyone I know get their fiber via vumatel or afrihost as the service has been utterly disgraceful from day 1.

The fact that I have to be without Internet for a fault that was purely out of my control, and the fault of the service provider is ridiculous. And then they have the audacity to make me wait for this manual debit order action to take place and wait a further 24hours for it to reflect or whatever else.

At the end of the day I had notified Afrihost in advance when I noticed that they once again did not debit my account and nothing was done about it then.

When asked to escalate the matter and speak to the manager I was told the manager could not come to the phone and had no direct line. I was instructed to send him and email, and have yet to hear from him.