UTTERLY BAD SERVICE RECEIVING FROM AFRIHOST

I am not fed up with the kind of service I receive from Afrihost.

First of all: The agreement was that your debt my account on the last day of each and every month for the last day of the month. I received a sms and email now that the debt order did not go off and once again, I am panelized due to you that do not stay to the arrangement.

Second of all: Why am I still struggling with my internet connection. I have laid countless complaints against this, and I have countless connected a laptop to the fiber box so that a consultant can go with me through the steps to "fix the problem" Well guess what, it is still not fixed. I am paying R650.00 a month for a connection and service which I cannot utilize to its full potential. This is the baddest and worst service I have ever received from a service provider. But my money is good enough each and every month. Do you think it is fair???

So, you have a choice. Or you will refund me subscription amount for each and every month, since I started to complain about my internet connection so that I can go to a service provider that is willing to sort out problems so that I can use my internet to work from home and attend online meetings, OR you send someone out to come and fix this problem. ON YOUR EXPENSE. I refuse to pay for a service which I cannot utilize. I cannot afford to have a fiber connection and pay this amount each and every month and my connection is not working 100% when I present meetings from home.

At some point a client must say, enough is enough. I as a customer cannot carry on like this.

Your choice