Utter nonsense and poor trained and choice of employees

I’ve been having a issue with my connection for two days now . After numerous amounts of messages to them I was first told that there is a issue but it’s resolved and the chat was ended. Second attempt I was told that my account is suspended because of a R2.00 outstanding and the chat was ended. Third attempt I was asked to switch my router off and wait for 5mins , which I said that was the thing have done so many times and the issue is still the same. Fourth attempt I spoke to someone that rather sent me photos of the issue you guys had at 8:45 this morning but your website says the issue is resolved. Fifth attempt I was called by someone that asked me to switch me route off while he does something on his side , 10mins later on a call the issue was the same. After which he told me he’ll log a call with Mitchell’s Fiber and ask them to do what ever it is on there side and will call me back shortly. After getting ****ed off at the utter incompetence at Afrihost , I took my laptop out and logged onto the the route it’s self and all I did was do I rest and ran a config . Honestly it took my 2mins and the problem was solved which took trained professionals 2 days and the issue was still the same. Till now no one contacted me back as promised. Since I’ve had my installation done there’s been a issue . I’m happy saying that I’ll be changing my IPS provide to a company that is more customer friendly and oriented, and has proper trained employees to give technical support.

NB- please note Afrihost I’ve never had any prior training in technical support.

Regards ****ed and gatvol customer