Utter BS service from Afrihost and Vumatel

Never in my life have I received such ********** service, I just changed ISP from Webafrica to Afrihost just last month thinking I'd receive quality service, little did I know the very opposite would happen.

On Tuesday 03 Sep my line was cut off, now thinking that my line is suspended I got on to the Afrihost website to get their bank details, I make payment thinking that my line will be reactivated, an hour later nothing happens so I chat to your WhatsApp agents and they advise that they pick up payment and cannot see what the issue is as my line and services are active. After speaking to numerous agents over the phone and on whatsapp I am then told that my query has been escalated and then I'm given an SLA of 48hrs. I call into the call centre number the next day to do a follow-up as I hadn't been contacted and need urgent assistance with this issue, I'm then advised to wait for the 48hrs agreement to lapse. Now to no suprise after the 48hrs had lapsed, I receive no call, email or any sort of communication and now I'm starting to get frustrated.

I call in and advise all the different agents that I had been dealing with (both from Vumatel and Afrihost) that I work from home and have not had any internet access for the past 3 days and that now I'm facing signing warnings from work as I could not perform my duties, i finally get to a manager at Vumatel, Tinyiko that says the issue is with the payment that I made on Tuesday, saying that I was supposed to use a payment link and not do an eft into the account. I ask him why no one was able to tell me of this all along and advises that people work in different ways.

Anyway fast forward to today (06 Sept), after being sent from pillar to post by both Afrihost and Vumatel, I eventually speak to Anthony from Afrihost, who assists with processing payment, I'm eventually reconnected and to my suprise 10 minutes later my line goes off again, and when I query this I'm told a cancelation on my line was put through, so I'm without internet again. Honestly this is no longer an inconvenience but really incompetence, if my issue is not resolved today I'll be forced to approach the Ombudsman to handle my query. I have spoken to over 14 agents just for this query alone, I'm so exhausted by this nonsense that has been happening.