Useless support, zero feedback and inept at ADSL line management

Opened a support ticket the 31st of May because after moving, my landline was carried over to the new premises but the ADSL port was not. So far Afrihost has been completely inept at actually handling the situation. Support often takes ages to reply and there is no transparency as to what is actually happening (my guess is that absolutely nothing is happening). Replies from support mentioned "escalating" the request a number of times, but obviously, request escalation at Afrihost means to sweep under the rug and forget about it.

The issue is still unresolved as of writing (16 Aug 2017), and I'll probably move to another ISP before any resolution is reached.

I used to be super happy with Afrihost, but now, not so much. Avoiding them is the only thing I can recommend doing now.