Useless Support Team

<p>I'm shocked. I've been an afrihost fan for years - They used to get back to me with any query I had in minutes, if not then at least the same day. I've used their mobile data for years wihtout any problem.</p> <p> </p> <p>One day, I had no internet connection, I figured it was just a once off, plus I had wifi at home so I ignored it. A few weeks later I checked again, no mobile data connection. Seeing as I didn't need it and it wasn't working, I cancelled it. This was in april, but of course, they only canel it the following month, which is now May which means I still had to pay in full for May. This month I really needed mobile data so I contacted their support team to try and fix it.</p> <p>In the support ticket I specify that I am using the APN "afrihost" for the mobile connection as they have instructed me to do.</p> <p> </p> <p>While when I submitted my request for support, a day later I was emailed by Thamsanqa N, who simply asks</p> <p>"Please provide us with the make and model of your device."</p> <p> </p> <p>I reply with the following:</p> <p> </p> <p>"I am not using a device like a modem or a ****le to connect, I am using a dell Latitude E6540 which has a built in Sim card slot.</p> <p>I am using the LTE MTN sim card that was provided by Afrihost.</p> <p>The operating system on the laptop is Windows 10."</p> <p> </p> <p>Another day passes and I am emailed by Neo who tried to call me but my phone was on silent. He emails me to ask me to double check the APN settings and sents me a link to instructions to verify this. The only problem is that his link does not work. I respond by telling him his link is broken and that I have double checked the APN.</p> <p> </p> <p>A couple of hours pass, I am contacted by Valentino who sends the most unhelpful email yet. He tells me things like it's possible my sim was never activated for the service (Of course it was I have been using it for years! Check your records before saying such stupid things!) he also says maybe my mobile number could have been reported ******. and he asks for a screenshot of my APN settings.</p> <p> </p> <p>I send an email with the screenshot and a counter to all his suggestions.</p> <p> </p> <p>This morning I am emailed byTrust who says:</p> <p><br />"I see the status of your mobile package is now pending cancellation<br />Please feel free to contact us if you have any further queries."</p> <p> </p> <p>Not heplful at all! There are still 10 days left in this month and I have paid for the service of mobile data. Either refund me or resolve my query.</p> <p> </p> <p>This is the most useless support team I have ever encountered.</p> <p> </p> <p> </p> <p> </p>