useless speeds

I have just upgraded my afrihost line to the 15 plus 15 package in hopes to use more data per month as 20 is not enough.the speeds i was experiencing as a 4g customer were download speed 0,04 upload was 0,06. this happened all weekend long.my NAT on my xbox one was strict the entire weekend.this is embarrassing.i would like to state that my line is being throttled and shaped and internet is useless.I had this same issue with one of your 3g devices,i then upgraded to the E5372 and now i'm experiencing the same **** as 3g.<br> <br> We are now paying over 800 rand for this useless service i cannot use.i have wasted over two gigs of data trying to connect and reconnect the entire weekend.how often do ports get reset?i am not impressed at all and as soon as i find a better isp i'm gone from afrihost unless this is sorted.Its quite ridiculous how i have to come to hellopeter as your telephone staff are no help at all and the phone call ends up costing me 100 rand airtime.