Useless Service & Management of ADSL Line

<p>My line has been down since 28 Dec 2016. I have emailed daily requesting a correction. All Afrihost can do is log a fault. They do nothing to rectify the issue. I received countless mails informing me to check my router because Afrihost sees the line syncing. On Thursday I was called at 8pm by a manager whom realized the line was in actual fact faulty, it was crossed. Today, I get an email update stating that the line is syncing and I should check my router settings. Every time somebody new tends to the issue, I have to start from the beginning. The staff member today raised the email to telkom (as so many others have already done) confirming my suspicion of a crossed line. Why was this not done on Thursday when it was identified??!! All contact people I have had the displeasure of interacting with are useless. Salary collectors that is all. If your line is in order, be thankful, when there's a fault, be prepared for the worst.</p>