Useless service

On 5 June 2025 requested a cancelation on my line as I was moving, it was confirmed. Then I was told to request a relocation and so the line can be moved. I explained in detail that I would not need wifi for two months, which was indicated as fine. The line was supposed to expire 31 July and then when I relocate I would reactivate the line which I did in Sept. Was billed in Sept, which I thought was for Seot/Oct... Lo and behold I get another invoice for Oct, no one wants to take responsibility and I have all the chats.. What a useless service. I have referred so many family friends and colleagues to this service provider but now I'm not happy at all... My suspension is a week before I get paid and these guys don't care.. Looking for another service provider. Totally disgusted by this service...