Useless Service

As an Afrihost customer, I'm disgusted with the service my mother is receiving with her fibre line at home. I opened a new account for my mother in her name (from 1 May 2021). The line worked fine until last week Wednesday, 12th of May 2021. My mother has been on the phone with Afrihost since then and the problem is still not fixed after Afrihost guaranteed that this would be resolved Friday the 14th of May. They just inform you that the issue has been escalated to an Openserve manager (because according to Afrihost the fault is on Openserve's side). The issue is in fact on Afrihost's side as the Afrihost forgot to take ownership of the line. Today, 17 May 2021, at 17:05 my mother just received an e-mail stating that Afrihost has logged a call for a new B number which will take between 24-72 hours. This should have been done when the line was ordered!!!!!! I will never in my life recommend Afrihost to any of my friends anymore. It's a disgrace.