Useless service

I placed an order during March this year for fibre. The service provider that have to do it is Octotel. After numerous calls and whattsapp messages they could not inform me why it takes so long to get it activated. Today i got hold of Octotel and they informed me that they cancelled the order and informed Afrihost since they have the existing infrastructure already, Aftihost have to do a reconnection order. The hold is clearly with Afrihost. The answer i am always getting for the delays is because of the lockdown. How is it possible if a neighbor in April have theirs installed through Octotel. They are quick to send the router but access to fibre is non existent. Clearly bad service in my view