Useless service

I wanted to switch fibre providers to afrihost, started the process around mid September.

Their support is absolutely useless. I get daily mails asking for my vumatel object number with instructions to go to any web page from where I would be redirected to vumatel and I would see my object number. That might be all fine and well if it's a new installation, but this is migrating from an existing provider, meaning whatever web site I type in, I go to that website.. I don't get redirected anywhere.

30 odd mails later, 3 phone calls, and it seems afrihost are incapable of resolving this issue. I still get daily mails asking for my object number, I can't tell you much of my time you are wasting. This has been redirected to their fibre team 2 weeks ago with no resolution, and every time I complain about the daily spam mails, I have to explain the issue from the start with yet another consultant, why don't you keep any history on my calls?

So, please cancel my migration, as you're obviously too *********** to handle this request. I'll keep the modem for all my time that you've wasted... And please, stop spamming me with your auto generated update mails. I'm not going to send my object number until you give me proper instructions on how to find it