USELESS ! NO SERVICE FOR 1 FULL MONTH AFTER PAYMENT HAS BEEN MADE!

The 1st of August we have paid for our fiber service, we have had an issue with our service as where without service, my husband has canceled the fiber service due to they not switching us on or providing any service soo for the full month of august we don't have any service we have phoned on the 27th of august asking them to release our line so we can get new service with a different service provider, they said they will relase the line on the 31st of August so that the new provider can switch us on, today we have phoned them again because the line has not been relased and now they said we have to pay R877 before they can cancel!

i am not paying a thing because i have paid for a month service but have not gotten any service for the full month!

i want them to release our line today

i have to work form home but i cant because i don't have internet!!!