Useless ISP

Probably the worst ISP company to deal with.

There is no after sales service (especially on weekends), and no proper support system in place.

We were left offline from Saturday the 2nd and battled to get in touch with anyone competent enough who could address our concerns - NO SIGNAL.

Their WhatsApp service centre is useless as no one takes ownership of the actual query nor do they get back to you with a resolution. We battled and spoke to at least 6 different staff members who could not provide us with accurate feedback.

Yesterday I spent and hour on their WhatsApp line to address the same issue as we work from home and had NO INTERNET since Saturday. The individual on the other end of the phone kept wanting to get rid of me and blamed MTN for their incompetence. The more I informed him that MTN is not my concern as they are the service provider and our contract is between us and them (Afrihost).

Eventually he became annoyed, and abrasive and rude where after he dropped the call. I called back and had to provide the same info all over again as it seems they dont record the issues at hand on their system.

I was then placed on hold for 25 minutes (not knowing if this person is still on the phone or not), wherein he then informed me that I had to wait another 24 to 48 hours for the query to be resolved.

Utter useless and unhelpful, and will NEVER recommend them to anyone, all be it Fibre, ADSL or LTE.

DONT JOIN AFRIHOST!!!!

They are not the cheapest and they could not care less about their clients.