Useless & impossible to contact.

I received notification that my fibre line was moved to Afrihost on 4 March. Today my internet is down & am being told migration didn’t take place - even though I had connectivity up until today & have already been billed for this month. Impossible to get hold of anyone at Afrihost... have to communicate via WhatsApp, responses are slow and of now help at all. Live chat doesn’t work. And if you call their call center the wait time if 16mins.... pathetic all round. However when I was signing up the show they put on was very different..... be warned do not use this ISP