Useless Customer Service From Afrihost

I have a Fixed LTE package with Afrihost charged at R949 per month. I have had it for a few months. I can confidently say it has been such a waste of money and an endless headache.

The service hardly ever works. When it does work, I get around 80-120mbps which is great. Then it will randomly stop working to the point where I am getting around 0.5mbps and a ping of over 1000ms. This happens roughly every two weeks. I then make contact with the whatsapp line or call centre whom not once have been able to resolve the problem. The agent then logs a ticket and gives me a reference number. A few days go by and I follow up on the reference number and am told the issue has been resolved and the service has been restored, yet my internet is still not working. This happens EVERY SINGLE TIME. I inform the agent it is not working and request that they have someone call me to confirm the issue has been resolved, no one follows up to confirm if the issue has been resolved. I contact the agents again and request that a supervisor contact me so we can escalate this matter, the agent tells me it is not possible to do that.

I give up. The service magically restores its self after 5 or so days. A week or so later it stops working and the entire above scenario repeats itself.

I am so frustrated with the pathetic customer service offered by afrihost. The call centre agents are not able to resolve the issues, the technicians clearly can't or are just not doing there job, and it is impossible for me to escalate this problem to anyone higher up at Afrihost.

My internet has not been working for 5 days now. I have contacted the agents roughly 5 times now, I was told the technicians would call me yesterday, no one has called.

Please can someone at Afrihost do something about this.