WB
Wynand B
1 reviews | Active since Feb 2017
25 May 2026, 10:47
Useless, arrogant NON-service from Afrihost
Useless service. Arrogant, self-righteous people.We pay for 50Mbps line, but NEVER get these speeds then they tell us 40-42 Mbps is fast. This might be "ok", but it is still not 50Mbps!!
Then they tell us we sometimes (extremely rarely) get 45 Mbps, so we have an EXCELLENT 90% service. But they cannot give us a 10% credit, as they "do not give credits for their under-performance".!!??
They have 30Mbps lines available, but we are not allowed to downgrade to a lower package, only upgrade.
I have been busy with this bunch of clowns for nearly a month now, trying to sort this out!!
I asked them to send a technician to our house, they ignore this request like a stopstreet!!
Absolutely useless people.
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Replies (2)0
Replies (2)WB
Wynand B's updateReviewer Update
25 May 2026, 11:21After resetting the line and creating a new data session,my internet speeds are now down from 42Mbps to 34Mbps..... whilst we pay for 50Mbps!!!!!!!!!!
Well done on absolute APPALLING service!!! You coukdn't do worse if you tried.
Afrihost is still not offering any workable solution!!!
1) You can send a technician to my house to check fir yourself
2) You can give me a 100Mbos line and let me pay fir 50Mbps, si that I might at least get my 50Mbps
3) You can give me a lower rate in line (pro rata to) with the lesser data speeds I get. So 34/50 × my monthly billing rate.
Well done on absolute APPALLING service!!! You coukdn't do worse if you tried.
Afrihost is still not offering any workable solution!!!
1) You can send a technician to my house to check fir yourself
2) You can give me a 100Mbos line and let me pay fir 50Mbps, si that I might at least get my 50Mbps
3) You can give me a lower rate in line (pro rata to) with the lesser data speeds I get. So 34/50 × my monthly billing rate.
WB
Wynand B's update25 May 2026, 11:21
Reviewer Update
After resetting the line and creating a new data session,my internet speeds are now down from 42Mbps to 34Mbps..... whilst we pay for 50Mbps!!!!!!!!!!
Well done on absolute APPALLING service!!! You coukdn't do worse if you tried.
Afrihost is still not offering any workable solution!!!
1) You can send a technician to my house to check fir yourself
2) You can give me a 100Mbos line and let me pay fir 50Mbps, si that I might at least get my 50Mbps
3) You can give me a lower rate in line (pro rata to) with the lesser data speeds I get. So 34/50 × my monthly billing rate.
Well done on absolute APPALLING service!!! You coukdn't do worse if you tried.
Afrihost is still not offering any workable solution!!!
1) You can send a technician to my house to check fir yourself
2) You can give me a 100Mbos line and let me pay fir 50Mbps, si that I might at least get my 50Mbps
3) You can give me a lower rate in line (pro rata to) with the lesser data speeds I get. So 34/50 × my monthly billing rate.
WB
Wynand B's updateReviewer Update
27 May 2026, 09:31After nearly a month of consrant struggling, fighting, arguing and having to make a *** of myself, Afrihost eventually did what we asked them to do from day 1!
After proving our case over and over again, Afrihost just did not want to believe us and treated us like we were imbeciles. Telling us that 40 Mbps on a 50 Mbos line is great and not slow at all! Trying to convince us that we should be thankful for getting a near 90% service, as if we are beggars that have to be thankful for the bad service we receive.
It took me hours and hours of my time, effort and money to get Afrihost to correct their errors.
Our internet speed is now perfect and in line with what we pay for. 10Mbps more than what they wanted me to accept all along the process, even though we pay for this speed every month! Why could they not just have fixed it they way they did in the end, on day 1!?? It seems that they were either to lazy to fix it or that they like *****ing their Customers
Anthony from Afrihost was the one person that actually fixed our problem, for which we are very thankful.
Afrihost always had a very good reputation and I think they are trying to rest on their laurels. They will have to have a serious re-look at their attitude towards their Customers, otherwise they are going to loose them, big time. The self-righteousness and arrogance of your agents/support staff (that whilst YOU are at fault and not the Customer) is going to cost you dearly.
After proving our case over and over again, Afrihost just did not want to believe us and treated us like we were imbeciles. Telling us that 40 Mbps on a 50 Mbos line is great and not slow at all! Trying to convince us that we should be thankful for getting a near 90% service, as if we are beggars that have to be thankful for the bad service we receive.
It took me hours and hours of my time, effort and money to get Afrihost to correct their errors.
Our internet speed is now perfect and in line with what we pay for. 10Mbps more than what they wanted me to accept all along the process, even though we pay for this speed every month! Why could they not just have fixed it they way they did in the end, on day 1!?? It seems that they were either to lazy to fix it or that they like *****ing their Customers
Anthony from Afrihost was the one person that actually fixed our problem, for which we are very thankful.
Afrihost always had a very good reputation and I think they are trying to rest on their laurels. They will have to have a serious re-look at their attitude towards their Customers, otherwise they are going to loose them, big time. The self-righteousness and arrogance of your agents/support staff (that whilst YOU are at fault and not the Customer) is going to cost you dearly.
WB
Wynand B's update27 May 2026, 09:31
Reviewer Update
After nearly a month of consrant struggling, fighting, arguing and having to make a *** of myself, Afrihost eventually did what we asked them to do from day 1!
After proving our case over and over again, Afrihost just did not want to believe us and treated us like we were imbeciles. Telling us that 40 Mbps on a 50 Mbos line is great and not slow at all! Trying to convince us that we should be thankful for getting a near 90% service, as if we are beggars that have to be thankful for the bad service we receive.
It took me hours and hours of my time, effort and money to get Afrihost to correct their errors.
Our internet speed is now perfect and in line with what we pay for. 10Mbps more than what they wanted me to accept all along the process, even though we pay for this speed every month! Why could they not just have fixed it they way they did in the end, on day 1!?? It seems that they were either to lazy to fix it or that they like *****ing their Customers
Anthony from Afrihost was the one person that actually fixed our problem, for which we are very thankful.
Afrihost always had a very good reputation and I think they are trying to rest on their laurels. They will have to have a serious re-look at their attitude towards their Customers, otherwise they are going to loose them, big time. The self-righteousness and arrogance of your agents/support staff (that whilst YOU are at fault and not the Customer) is going to cost you dearly.
After proving our case over and over again, Afrihost just did not want to believe us and treated us like we were imbeciles. Telling us that 40 Mbps on a 50 Mbos line is great and not slow at all! Trying to convince us that we should be thankful for getting a near 90% service, as if we are beggars that have to be thankful for the bad service we receive.
It took me hours and hours of my time, effort and money to get Afrihost to correct their errors.
Our internet speed is now perfect and in line with what we pay for. 10Mbps more than what they wanted me to accept all along the process, even though we pay for this speed every month! Why could they not just have fixed it they way they did in the end, on day 1!?? It seems that they were either to lazy to fix it or that they like *****ing their Customers
Anthony from Afrihost was the one person that actually fixed our problem, for which we are very thankful.
Afrihost always had a very good reputation and I think they are trying to rest on their laurels. They will have to have a serious re-look at their attitude towards their Customers, otherwise they are going to loose them, big time. The self-righteousness and arrogance of your agents/support staff (that whilst YOU are at fault and not the Customer) is going to cost you dearly.