Useless Afrihost

I've had issues since day 1. First my Fibre router was installed wherever they wanted to put it. I told them that the installer should call before doing the installation so I can explain where it should go and they did what they wanted. Now when trying to use my wifi the connection drops all the time. I spoke on the afrihost WhatsApp support and was told to use a LAN cable. How can I do that if my office is upstairs and the router is downstairs. This is why I wanted them to install to my office. Now I'm told there is nothing they can do. Since I chatted to them I have to restart the router every 10 minutes or I lose connectivity. Whatever the idiot Siphokazi did after I spoke to them made things so much worse than before. Now I'm not even able to connect to my router which I was able to do before Maybe they should get more educated staff that actually know something about customer care and even just a little bit about IT support instead of just having some idiot with a standard script on what to tell the customer. I am about to cancel this contract. I've had enough.