Useless Afrihost

Today, 9 Oct 2020 I read a news article declaring how the CEO of Afrihost Gian, wishes to fill the #1 slot as regards supplying wifi services in SA. The man must be insane! I have a WIFI service with them, for which I pay R1500/month, that is advertised at 200mbps Down & 100mbps Up....as I am sitting writing this it it is less than 1mbps Down & Up! This is NOT an anomaly, this is the norm with Afrihost. I have this day after day, night after night. The many different ways of contacting Afrihost are pointless - whatsapp them? 7+ plus hours..... Request a callback? Days if at all..... Email? The requests & directions are impossible to follow...... The 'service' they 'provide' is an aberration. Only the supplier of an intangible service could possibly get away with this. If you DO get an answer back they will suggest migrating to a 'pure fibre' service, this costs more! I am now one package off the highest teir....... Thats 1000mbps Down & 100mbps Up! Afrihost, your service supply is disgusting.