Used to be the best in the business-But now...

Hello;

After being an loyal afrihost customer for many many years - I switched over in 2011/2012 - I have always raved about afrihost's exceptional service, however service I have received over the past 31 days has been absolutely shocking... I Logged a complaint with my line the 25th using your whatsapp channels as it seem'd to be the most effective.

My complaint was of very poor latency and extremely high packet loss on local and international servers,however my downloads and streaming ability - i wad advised I need to do a port reset - which they did - it worked for a total of 3 hours.

I logged another fault on sunday-Lizelle M was my consultant- as I was away saturday, lady asked my questions and said there is something wrong on the line - she tried her best many things - would log a techinical fault but it seems maybe she forgot.

on the 30th I messaged again - Hombile M was the agent the agent had a poor attitude in general- I did all his tests of trace routing and sent it to him that same day with all the different details- and was Ignored-#JJT-***0- I have the sent mail with all my results.

on friday the 1st of november I messaged again and provided my ref number - My agent Was Thulanie N- he helped me quickly as I need a password reset - I asked about my fault - nothing was done about it, he then in turn logged a fault with telkom 82BTK031119.

Telkom called me and said there is nothing wrong with my line the next day-but they would look into it? probably never did. - I went away on business - on the 15h of November I logged a follow up - Lerrato M-she disconnected and didnt respond then I was connectedd to Em-Mari - she had 30 different tests for me to do aswell.which also did not work, again all tests I had done - as no one was listening to my complaint just cookie cutter , They logged a call with the call center to call me back-when they did call me back - they didnt even know what my problem was - they in turn logged a fault with someone else AH***.

its now 9 days after that was logged and nothing has been done - just got an message we are awaiting a tech. - then when I ask today - no waiting for a tech... does no one give a f*** about me as the client- I have been complaining and saying there is a problem for almost a month at that stage and no one bothers to just tell them - 'Hey guys- this urgent please help the guy'

You will take my money without fault and I pay without fault - but the one time I need you to actually help me - sorry you are on your own.

Must I come to your offices and throw a tantrum in your lobby and burn tyres for some service? I keep repeating myself to how many different consultants and no one listens.

If I block your debit orders will you then listen to me? I also wanted to upgrade to business for my new business however if this is the service I can expect going forward you are no better than telkom.