URGENT:Ongoing Internet Issue

Over the past 5 days, I have spoken with multiple Afrihost employees, and earlier this afternoon, a technician visited our home to inform us that the cables need to be replaced. This ongoing situation being without internet has caused significant inconvenience to my family, and in my opinion, there has been a lack of urgency in resolving this issue from your side Afrihost.

As a customer who pays the account on time, we expect reliable service, and this experience has fallen short of that expectation. I have given you 5 days to attend to this matter and now need to know when the necessary repairs will be completed and service restored.