Urgent Complaint – Ongoing Internet Outage Since 30th January 2025

Dear Afrihost Support Team,

I am writing to formally lodge a complaint regarding the ongoing internet outage I have been experiencing since the 30th of January 2025. My fibre line is with Afrihost, running through Vodacom, yet I have received little to no assistance from either party.

Despite multiple attempts to get an update, I have not been provided with any clear or direct information regarding the cause of the outage or the expected resolution time. However, my debit order was processed as usual, and I am now forced to spend additional money on mobile data to stay connected—effectively paying for a service I am not receiving.

This situation is causing me significant inconvenience, and the lack of communication from your team has only added to the frustration. I expect a detailed update on the issue, including the specific cause, the steps being taken to resolve it, and an estimated time for restoration. Furthermore, I request a refund or credit for the period during which the service has been unavailable.

For reference, my case numbers are AGT-***2 and SR***.

I urge you to treat this matter with urgency and provide immediate feedback. If no resolution or adequate response is received, I will be left with no choice but to escalate the matter further.

I look forward to your prompt response.

Sincerely, Angelo