Unwilling to upgrade my line speed, and no credit after a whole month down

I have been a customer of Afrihost for quite a few years and it is starting to seem as if I have made a terrible mistake in choosing them. My line went down at the beginning of December 2017 and was only restored on the 8th of January 2018. My brother received credit when his line went down last year. When I spoke to an online consultant (Goodman) he referred me to a telephone line which is never answered.

I currently have a 4MB line but would like to upgrade to 10MB. They say that this cannot be done, something about ports. I have a tenant on my property with a 10Mb line. Somehow they were willing to help him. My requests for upgrading my package to 10Mb is just scoffed! I have confirmed a few times, and Afrihost will not provide me with Fibre as well.

Stay away from Afrihost. They make empty promises but WILL NOT go the extra mile for a customer.