Unwilling to assist and take their time getting things done

Took them 3 weeks to install my line once it was installed I informed the support person that I do not have funds and won't be able to pay until the first they then charged me prorata and suspended my service and are unwilling to unsuspend my service so now I have to pay an additional 7days which I cannot use the service even though I made payment arrangements in the beginning of the month since by the time they installed I did not have the funds to make payment they are unreliable they take their time in your urgency and if you looking for a service provider that will provide a service do not use them