Unstable Fibre Connection

Good Day

I app**** for a 20/20 fibre with Afrihost the in the week of the 18 January 2021 for a new apartment we are going to move to. On the 29 January I started to use the internet and I had connection problems during the weekend. I couldn't log a call and waited for the Monday 1 January 2021. I called Afrihost they logged calls they just tell me to reset the ONT and sent them photos of a tracer and ping test. I did all that, everyday and nigh my connection drops my ping is high I cant even brows the internet. Then they logged calls with Vumatel and they keep telling me to reset the ONT there is nothing wrong with my connection but I have to struggle at night and pay a R900 for this. I am not an IT person nobody has offered to send a technical person to my apartment to even inspect my connection. I am paying for a service I cant use they tell me its wifi I am using brand new internet cables now and that doesn't even work. When I called Afrihost again for the 3rd time today they said they lost my ticket number they have no idea what i am talking about.