UNSATISFIED BEYOND BELIEF

Splicing was scheduled through the supplier Vumatel for Friday 14th September 2018, which Vumatel did not show up for. I then contacted Vumatel as well as Afrihost multiple times to log the complaint with no feedback until a generic email was sent out by Vumatel stating there was a backlog, I am yet to be contacted to reschedule the splicing that was not done as yet since the time the order was placed and accepted 3 Weeks have lapsed going on 4 Weeks! I phone Afrihost and the consultant who handled the call did not listen to my query at all when i asked to speak to a manager he then hung up on me, I phoned back and spoke to a someone whereby I was told I would be contacted by Vumatel within 2 days to arrange splicing this was last week Wednesday I still have not received a call from Afrihost following up as to whether I was attended to and Vumatel is yet to contact me.

As a person that requires internet access for business use I am definitely considering taking my business elsewhere.