Unsatisfactory Service Resolution

<p>Hi Afrihost,</p> <p>I have had a pending issue on your system where I have placed an order for 6x Mobile 3GB packages. These orders were placed on the 4th of July 2016 and was also loaded to be delivered to our offices by latest Wednesday the 6th of July 2016.</p> <p>I called in to Afrihost on Friday the 8th of July to find out why we haven't received delivery of our sim cards. I was notified by Goodness that there was an issue on the system where these orders were caught on Clientzone but not reflected on the warehouse side. Goodness promised to call back after escalating this matter but failed to do so as well as looked at the wrong place to do this.</p> <p>Today the 11th of July I called in again to sort this matter out and spoke to Loyiso who told me that there is an issue that he too is now escalating to the developers as it is a development issue. I am terribly disappointed that a week down the line I have still not received my orders.</p> <p>The internal reference for this case is KGM- ********** 5. I expect Afrihost to resolve this today still and deliver to our offices today still as we have been terribly inconvenienced due to the lack of process in place at Afrihost to have these systems monitored for any back logs etc. We needed these sim cards last week already and have left a terrible taste in my mouth regarding the services offered by Afrihost.</p> <p>I look forward to your prompt response.</p> <p>Regards,<br />Jason</p>