Unsatisfactory service from Afrihost and Vuma

We have been without internet fibre since Thursday. I logged a call with Afrihost. Afrihost and Vuma kept blaming my outage on an "area outage", whilst I kept on telling Afrhost that the area outage is NOT near our address or suburb. Now Vuma informed me that my ticket has been resolved. I am still with internet, for 4 days now. You have to communicate via email or.whatsapp with Afrihost. No personal telephone conversations was possible.