Unresponsive Service Agents

<p>I app**** for a fiber service through Afrihost and Vumatel on 19 June. I requested that Faith assist in getting Vumatel to call me to arrange a date of installation as I might be traveling at the end of July. After numerous emails and calls, I am still no where in terms of merely getting an installation date. I have sent numerous emails to Faith of which she responded to at the beginning of the interaction. All subsequent emails requesting response have been ignored and I have not had a response to a number of emails in the last 2 weeks. I have logged issues through the call center more than once and each time I end up waiting for over 20 minutes just to speak to someone. Nobody seems to be willing to assist. </p> <p>I have asked all parties concerned to send me the cancellation procedure as I would like to return the router as it has not been used. I don't see the reasoning n for giving the customer the router way before any service has been installed. </p> <p>Afrihost was however extremely efficient in signing me up and giving me a router that I can't currently use. It seems like a case of quick to take the cash but slow to resolve any issues. </p> <p>I am truly disappointed at the customer service I have received from Afrihost and am sure another provider can give better service. My brother is on Vox and has has no issues with his provider. </p>