Unresolved refund - still waiting after 14 working days

On 13th May I placed an order with Pinky L from Afrihost for Vumatel fibre to be installed. Payment of R529 was made the 14th May. Unfortunately Afrihost captured my address incorrectly & I was then advised by Tshilidzi N from Afrihost (on 17th May) to place a new order & make another payment of R529 to expedite the installation with Vumatel. I paid R529 again on 17th May & submitted my refund request (with bank statement) that same day. On 20th May I was informed by Sisanda that my request has been escalated & advised that refunds take 7-14 working days. For three weeks now I waited with no feedback. Today 7th June (the 14th working day after submitting my details), I emailed Afrihost & was advised by Eugene that I am on the refunds list but must check my spam folder for an email from Vumatel requesting confirmation of bank details. I advised that I did not receive such an email from Vumatel to which I received no response. I then sent a message to the whatsapp number & dealt with Uluthando N who took an hour to give me proper feedback. Only then was I given a ticket number *** & received an email request from Payfast for confirmation of bank details which I promptly submitted again. I am still waiting on my refund of R529 which was paid more than 3 weeks ago. There has been no indication how much longer this process will take. Afrihost's service has gone from bad to worse. They apologize profusely but do nothing to resolve your issue in a timely manner. This has been such a frustrating experience as they are quick to deduct money but take ages to refund what is rightfully yours!