Unresolved Fibre Issues for Days – No Proper Support from Afrihost

I am extremely disappointed with the service I’ve received from Afrihost regarding my fibre connection. My internet has been unusable or severely unstable since 5 December 2025, and despite multiple reports, escalations, and even copying the CEO’s office, the issue still isn’t resolved.

On 5 December, Afrihost informed me that my service had been restored, but the connection deteriorated immediately, becoming extremely slow and unusable. I reported this again, followed all instructions (including restarting my router), but there has been no meaningful response from support for hours at a time.

On Monday and Tuesday, the service remained unstable, and the only reply I received after escalating the issue — twice — was an automated ticket acknowledgment, not an actual update. I work from home and this ongoing downtime has caused major disruption and frustration.

I requested: 1. A proper update on the fault 2. Confirmation that it was escalated to Vumatel 3. An Estimated Resolution Time 4. Clarification on billing credit for the extended downtime

None of these have been addressed.

I have now escalated this matter through ISPA due to the poor service, lack of communication, and repeated failure to fix or properly update me. For a service costing nearly R1000/month, this level of support is completely unacceptable.

I would appreciate a proper technical update and an immediate resolution, along with the appropriate billing credit for the downtime.

Afrihost, please urgently resolve this.