UNQUALIFIED STAFF, UNHELPFUL MANAGERS, LACK OF ABILITY TO DO ANYTHING IN MONTH TO RESOLVE AN ONGOING PROBLEM.

Disgusting service from Afrihost, as usual. Problem spoken about on their whatsapp channel, they can't help you, EVER, but will make you wait and talk to them for 5 hours of your day and then tell you, oh we can't help email *** so you can to then retype the entire problem again, and then the email bounces back! YES bounces back from an ISP, that's fab isn't it? So we start whatsapp process again, I tell them you cannot help me give me an email address or manager's phone number, this is now after repeating this from 9th of January, we are now on 6th of February! ONE month and they cannot fix the site, they have no clue what they are doing. I finally got 2 supposed managers email addresses Sibonga and Bonolo, neither of which is competent enough to even reply! I then logged an error through the clientzone, then I got a half decent response, that was 4 days ago and the initial errors are now replaced with new errors. Oh and I was told twice that I had to PAY IN and upgrade, as that is what was causing the issue, first time I did that, one hour later the same issue. Next day, oh I must upgrade to Afri Design now as Afri Host, cannot help. I then paid MORE money. 6hours later I get an email from Afri Design, oh we do not do Ecommerce sites...so I paid for nothing AGAIN. Seems Afrihost are just out to milk clients and provide ZERO SUPPORT at all!!!!!!! I have been patient and patient and patient and patient. Oh and they refuse to refund me on the Afri Design as I have a website, which WE BUILT OURSELVES and had nothing to do with Afri Design, the absurdity of it is just beyond belief!!!! DO NOT USE AFRIHOST AT ALL EVER FOR ANYTHING. I wonder will I get refunded for both unneeded upgrades? Will I get a free month due to the fact that my site has been unusable for a month? Due to the loss of earnings due to the site being down? NO, because Afrihost do not give a damn about their clients.

I have 4 domains with them currently, there was going to be more, however in light of this... they will have zero left. No, I am not their biggest client, but a client is a client, clearly not to them.